Archive for the ‘ITIL® Knowledge Base’ Category

ITIL Intermediate Level

ITIL Intermediate Graph The ITIL Intermediate level qualification is the next stage, following Foundation, in the ITIL scheme. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level, and provide an industry-recognized qualification.


The modules within the ITIL Intermediate level are divided into two categories – Service Lifecycle and Service Capability.


Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge.


It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.


In order to complete the Intermediate level, you need to attend training run by an Accredited Training Organizations such as Africa Value Solutions LTD (AVS). You cannot self-study and then take the examinations.


Africa Value Solutions LTD (AVS) offers the following ITIL Intermediate courses through e-learning:

We also offer the COBIT5 Foundation e-learning  …read more here

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Benefits of Professional Certifications

 Several survey results find that over 90% of respondents agree that, “Formal Professional Qualifications are valuable in terms of skills and career development.” Gaining a professional certification is a step that sets you apart – that benchmarks your knowledge in a recognized way.

Is it simply that you are more likely to get a good job in the first place by having qualifications on your CV? In which case what if you are already in a good job? Do you still need to think about taking further qualifications? We think you do.

Even if you are currently a skilled, qualified, and experienced expert there is no way you can know what is going to happen in your company, or in your industry, over the coming years. Your job may not even exist in its current form.

The truth is we don’t know what the future has in store for us, but we can rely on change to happen; so how do you future proof yourself and ensure that your skills are still relevant in five, ten or twenty years from now?

Everyone needs to invest in themselves, (or even better, have their employer invest in them) by taking training and becoming qualified in new or specialist areas. Find out about the latest innovations, skills and techniques; learn about the current thinking and new developments in various disciplines such as Project Management, IT Service Management and Governance, International Standards and beyond. Formal Professional Qualifications are an opportunity to be a driver of the new ways, to be a leader not a follower, and to design your own career path in the direction you want to take.

There are so many qualifications to choose from, and yet surprisingly, almost 40% of respondents to surveys think there is a gap in the market for more specialized qualification. That may well be the case, but it does lead us to ask the question, do people know about the depth and variety of business qualifications currently out there? Probably not.

If you care about your career and want to stay ahead of the game in terms of skills, take a look through the professional courses currently offered by Africa Value Solutions LTD (AVS) and find out about our extensive range of qualifications.

Have a look, make your choice, book the course, and take control of your career.

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Is COBIT Complementary to ITIL?

 Both ITIL and COBIT help organizations to manage IT from a business perspective and achieve business goals while measuring progress and ensuring effective IT governance. Because of this, there is often confusion about whether they do the same thing or contradict each other. In reality, the two frameworks are complementary.

COBIT 5 is the latest edition of the ISACA globally accepted framework, delivering an end-to-end business view of the governance of enterprise IT, which reflects the central role of information and technology in creating value for the enterprise. ITIL is more focused on service management and provides guidance on how to develop and implement effective solutions. COBIT provides an overall, high level governance framework which is applicable to most organizations but is not specific about certain aspects of the business like IT service management or information security.

As ITIL covers particular areas in more detail, it can be mapped to COBIT to enhance the framework and build a hierarchy of processes. This means that COBIT can be used to shape ITIL processes to the business needs and measure the success of ITIL implementation.

By using COBIT and ITIL together, IT can meet businesses objectives as COBIT is used to set business goals and ITIL assists with the management of resources to achieve these goals.



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