Lean IT (APMG)

Lean IT

IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business.

 

Lean IT Foundation with Case Study

IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business.

The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program.

Course Approach
The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required.

This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track.

Course and Learning Objectives
At the end of this course, you will be able to:

  • Understand the concepts behind Lean and how Lean can be applied in IT
  • Analyze customer value and translate the voice of the customer to processes
  • Understand Lean concepts as customer value, value streams, flow, pull, perfection
  • Diagnose and improve processes with value stream mapping
  • Problem solving with the Kaizen approach
  • Work with the DMAIC improvement cycle
  • Designate improvement activities that improve process results
  • Understand what behaviors & attitudes are essential within Lean organizations
  • Prepare the student to take the Lean IT Foundation Certification exam

Course Student Material
Students will receive a Lean IT Foundation classroom workbook containing all of the presentation materials, the case study, the book Lean Thinking and sample exam questions.

Duration
2 days

Course Delivery
Classroom

Languages
English, Dutch

Reference Materials
Lean Thinking, Womack & Jones

About the Examination
The exam is closed book with fifty (50) multiple choice questions.
The pass score is 50% (25 out of 50 questions).
The exam lasts 60 minutes.
The exam can be taken in two formats:
Paper based or Online.

Prerequisites
There are no pre-requisites for this course, although a basic knowledge of IT concepts will be helpful.

Credits
Upon successfully achieving the Lean IT Foundation certificate, the student will be recognized with 2 credits in the Lean IT qualification scheme.

Target Audience
Any member of an IT organization.

 

Africa Value Solutions currently offers the following Lean IT course:

Africa Value Solutions LTD (AVS) | Co-operative Bank Building | Suite 405, 4th Floor | Ngong Road | Ngong Town | Kenya.

Email: info@avs.co.ke | Website: www.avs.co.ke | Tel: +254 (0) 77 555 1119 | Skype: reriani

Africa Value Solutions LTD is a Subsidiary of Faida Ventures LTD

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