ITIL® Service Transition e-Learning + Exams

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ITIL Brochure Downloads:

  Download the ITIL Foundation Online Course Outline

  Download the ITIL Foundation Classroom Outline

  Download the ITIL Qualification Scheme

  Download the Benefits of ITIL

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Price: USD$ 495 (90 Days e-Learning + AXELOS Exams)

Course Description

ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the process and practice elements used within it.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® ST (Service Transition) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Transition Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Course and Learning Objectives

At the end of this course, you will learn:

  • Service Transition principles
  • Change Management within Service Transition
  • Implementation and Improvement concepts
  • Service Transition Activities and Processes
  • Designing supporting systems, especially the Service Portfolio
  • Technology Considerations
  • Management of Cultural change, risks and value

Course Approach

Participants will learn the principles and core elements of Service Transition according to ITIL®.

An interactive approach is used combining online interactive content and scenarios. Exercises and quizzes to prepare participants for the Service Transition exam, as well as providing valuable practical knowledge which can be rapidly applied in the workspace.

Course Delivery

Self-Paced E-learning

Languages

English

Reference Materials

Core set of 5 ITIL® books.

About the Examination

Exam Format: Multiple choice, scenario-based, gradient scored questions.

Number of Questions: 8

Pass Score: 28/40 or 70%

Exam Delivery: Online or paper based

Exam Duration: 90 minutes

Open/Closed Book: Closed Book

Prerequisites

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.

Target Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL® Service Transition phase of the ITIL® core Lifecycle and the affected processes, functions and activities and their application.

Africa Value Solutions Limited (AVS) currently offers the following ITIL® e-Learning courses:

Africa Value Solutions LTD (AVS) | Co-operative Bank Building | Suite 405, 4th Floor | Ngong Road | Ngong Town | Kenya.

Email: info@avs.co.ke | Website: www.avs.co.ke | Tel: +254 (0) 77 555 1119 | Skype: reriani

Africa Value Solutions LTD is a Subsidiary of Faida Ventures LTD

PRINCE2, ITIL,  M_O_R are Registered Trade Marks of AXELOS Limited in the United Kingdom and other countries.