Africa Value Solutions Limited (AVS)

Remember, it’s people – with all their failings and surprises – that are at the heart of any successful ITSM initiative, writes ITSMWatch columnist Eric Spiegel of Suntiva.  Whether you embark with great enthusiasm on an IT Service Management (ITSM) improvement project using ITIL, CMMI or some other process improvement approach, there are other factors […]

Introduction I wrote a blog in June about how ITIL can map onto ISO/IEC 20000-1. Now we have a new edition of ITIL and this paper discusses how the changes to ITIL map onto ISO/IEC 20000-1. This paper also updates the high level mapping table. I have left some of the original introduction text in […]

 You can keep your motivation up during the long road to ITIL Expert. ITSMWatch’s Elizabeth Harrin shows you how. The path to ITIL Expert is a long one, paved with many exams along the way. You do a really interesting module and then, thump, you’re brought back down to earth with Service Offerings and Agreements, […]