We were recently asked by a candidate if it is possible to use the PRINCE2 methodology to implement ITIL processes. This is a good question, and one we like to see because many of our qualifications are complementary.

The answer is yes. The application of ITIL to an organization can be defined as a project and PRINCE2 is a structured project management process which can be applied to any venture. ITIL implementation is no exception. The PRINCE2 processes for Starting up a Project and Initiating a Project should, as normal, set up the scope, responsibilities and justification of the project.

As with any other project, you would need to create a Project Initiation Document (PID) identifying the stakeholders, Executive and Project Board and the rest of the project management team. Furthermore, you would need to establish roles, procedures, quality criteria and decide what comprises a successful implementation. Once the PID is approved you can implement the project as you would any other.

Once you have started implementing ITIL processes, you will still need to monitor them. Many projects you have executed using PRINCE2 are likely to have had an end date, try to keep in mind during the implementation process that the project side is getting ITIL up and running and you will still need to work with it after it has been applied to your organization.