The dryness of certifications and qualifications can sometimes take peoples’ eyes off the ball, making them forget that the underlying purpose of study, examinations, and accreditation is to make things better, and to sometimes create dramatic improvements in the way an organisation works.


ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management.


Although the adoption of ISO 20000 has grown rapidly in the international arena for both internal and external IT service providers many of the very people who would gain from its adoption, are still not aware of the benefits, whether for individuals or more importantly for the organisation as a whole.

ISO/IEC 20000 allows IT service providers to achieve conformance to a service management system which specifically requires them to continually improve their delivery of IT services. The fact that the organisation is independently audited for compliance using an internationally recognized scheme and standard can only help to bring credibility to any organisation that takes it on.

One of the key benefits of achieving this standard is to establish an on-going culture of continual improvement and learning throughout the organisation, leading to continual improvement in the quality of IT services provided. This in turn leads to increased customer confidence in the service provider and ultimately more new business.

This is just a taster of the positives for organisations of completing ISO/IEC 20000 certification, to say nothing of the benefits for individuals within that business.