The ITIL Intermediate level qualification is the next stage, following Foundation, in the ITIL scheme. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level, and provide an industry-recognized qualification.
Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge.
It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.
In order to complete the Intermediate level, you need to attend training run by an Accredited Training Organizations such as Africa Value Solutions LTD (AVS). You cannot self-study and then take the examinations.
Africa Value Solutions LTD (AVS) offers the following ITIL Intermediate courses through e-learning:
- Operational Support and Analysis (OSA) …read more here
- Continual Service Improvement (CSI) …read more here
- Service Transition (ST) …read more here
- Service Operation (SO) …read more here
We also offer the COBIT5 Foundation e-learning …read more here